Last updated: 03/02/2021

1. About the Website

1.1. Welcome to www.notyetknown.com.au (the ‘Website‘). The Website facilitates interactions between:

(a) people looking for businesses or independent sellers of goods (the ‘Receiver‘); and businesses or independent sellers selling goods (the ‘Provider‘),

(b) making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the ‘Services‘).

1.2. The Website is operated by ‘Not Yet Known’ (Not Yet Known PTY LTD; ABN 96 644 422 800). Access to and use of the Website, or any of its associated products or Services, is provided by Not Yet Known. Please read these terms and conditions (the ‘Terms‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.

1.3. Not Yet Known reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Not Yet Known updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


2. Acceptance of the Terms

2.1. You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Not Yet Known in the user interface.


3. The Services

3.1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (the ‘Account‘).

3.2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to:

(a) Email address

(b) Mailing address

(c) Telephone number

(d) Password

(e) Date of birth

3.3. You warrant that any information you give to Not Yet Known in the course of completing the registration process will always be accurate, correct and up to date.

3.4. Once you have completed the registration process, you will be a registered member of the Website (‘Member‘) and agree to be bound by the Terms.

3.5. You may not use the Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with Not Yet Known; or

(b) you are a person barred from receiving the Services under the laws of Australia or   other countries including the country in which you are resident or from which you use the Services.


4. Your obligations as a Member

4.1. As a Member, you agree to comply with the following:

(a) you will not share your profile with any other person;

(b) you will use the Services only for purposes that are permitted by:

i)  the Terms; and

ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(c) you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Not Yet Known of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(e) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;

(f) any content that you broadcast, publish, upload, transmit, post or distribute on the Website (‘Your Content‘) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.

(g) you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you) including any Not Yet Known staff or associates;

(h) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;

(i) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Not Yet Known;

(j) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(k) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Not Yet Known for any illegal or unauthorised use of the Website and:

(l) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

(m) you agree that Not Yet Known is authorised to send you appropriate advertising material


5. Using the Website as the Provider

5.1. In order to become a Provider you agree to the following:

(a) if selling as a business entity, you declare you have authority to act on behalf of that business;

(b) to maintain a valid payment platform from Not Yet Known’s list of authorized platforms;

(c) to comply with all policy documents including but not limited to the privacy policy and code of conduct; 

(d) to keep all account information private & secure and are solely accountable for all activity, liability & damage as a result of failing to maintain your account’s security and confidentiality.

(e) you will not sell or transfer your account or account information, including login details, to any other member(s) or third parties, without the permission of Not Yet Known.

(f) all information regarding your entity and products are neither false, misleading or inaccurate.

5.2. Selling as a Provider you agree to the following:

(a) you have the right to sell the item, it is available and you are not aware of any reason that it can’t be dispatched to the customer;

(b) all products are owned and provided by the Provider. The Services are not to be used to operate a drop-shipping business.

(c) the item’s details, description and specifications are an accurate representation of the Services;

(d) delivery and shipping fees need to representative of actual costs;

(e) all Services must be shipped & delivered to the Receiver within 5 days of the order, unless the Services contains made to order or customised items, where the Receiver shall be clearly informed prior to their purchase of the possibility of delay in delivery;

(f) to never list or provide Services which:

(i) are either illegal, counterfeit, stolen or items deemed hazardous and/or dangerous to the Receiver; and/or

(ii) without permission from Not Yet Known, contain obscene and defamatory content; and/or

(iii) could cause Not Yet Known to violate any applicable law, statute, ordinance or regulations.

(g) Not Yet Known, at any time and at its sole discretion, may add, change, update or remove some or all of its Services;

(h) the positioning and layout of Services and content is up to the sole decision of Not Yet Known and can vary and/or change at any point of time;

(i) promotional codes & offers may be issued by either Not Yet Known or by the Provider at any given time, with the issuing party responsible for the associated costs. Neither the codes nor offers have any cash value and cannot be exchanged for money or credit;

(j) to ensure all interfaces to Not Yet Known have adequate cybersecurity including anti-virus and up-to date operating and software systems etc. Any data breaches by the Provider need to be reported to Not Yet Known at the earliest opportunity. 

5.3. As a Provider you agree to the following Fees and Charges:

(a) all Fees and Charges, unless stated otherwise, are quoted in Australian dollars (AUD) and can be found under the Provider Fees and Charges Schedule;

(b) You are solely responsible for the regulation of all your business taxes, duties and fees in compliance with the necessary authority. As taxes vary in different jurisdictions, Not Yet Known strongly recommends you research all relevant tax information for your business operations and declare it to the relevant tax authority where necessary. For all Australian Providers a valid Australian Business Number (ABN) is required.

(c) Fees and Charges are subject to change, however, you will be provided a minimum of 30 day’s written notice of any Fee and Charges increase(s).

(d) At the end of each month, an invoice for Fees & Charges will be issued as well as a statement of transactions for all Services provided through the Website during that period. 

(e) When Fees and Charges are due an invoice will be sent to you at the end of each month, with the fees being automatically debited by Not Yet Known from your registered payment platform. Any unpaid Fees and Charges will cause you and all transactions to be suspended from the Website until the outstanding Fees and Charges have been paid in full.

(f) If either a listing(s) and/or your account becomes suspended, terminated or closed, including those self-initiated and by Not Yet Known, and/or you are unable to pay in full the Fees and Charges, you are still liable for the completion of all outstanding orders and settling any unpaid Fees and Charges. Failure to do so can result in a permanent ban in using the Services and/or legal action. 


6. Payment

6.1. By Not Yet Known offering the Services to you, you agree that:

(a) all payments unless stated otherwise, are quoted in Australian dollars (AUD); 

(b) the payment method(s) must have sufficient funds, credit or any other financial facility in order to cover the cost of the purchase including associated costs such as delivery;

(c) by using the Services, you allow us to conduct out any necessary credit and security checks, including the sharing and acquiring of information associated with you, with third parties, including but not limited to debit/credit card number validation, loss minimization procedures such as pre-authorization charges and any anti-fraud measures.  

6.2. All payments made in the course of your use of the Services are made using a third party payment platform. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the terms and conditions of the third party payment platforms which are available on their website.


7. Refund Policy

7.1. Since Not Yet Known is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, Not Yet Known does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.

7.2. Notwithstanding the above clause, if a Receiver is unsatisfied with the Services provided by the Provider or believes that they may be entitled to a refund, then Not Yet Known requires the Receiver to:

(a) contact the Provider directly to request a refund; and

(b) if contacting the Provider is not successful after fourteen (14) days, contact Not Yet Known through the ‘Contact Us’ section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.

7.3. If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will immediately:

(a) complete the Not Yet Known refund request form (the ‘Request Form‘) provided on the Website; and

(b) provide both the Request Form and the email from the Receiver
    requesting the refund to Not Yet Known.

7.4. Refunds will be provided in accordance with Australian Consumer Law. Where requests are outside of the requirements of the Australian Consumer Law, refunds may be made on a case-by-case basis by the Provider.

7.5. Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this Clause of these Terms.


8. Copyright and Intellectual Property

8.1. The Website, the Services and all of the related products of Not Yet Known are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Not Yet Known or its contributors.

8.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Not Yet Known, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(a) use the Website pursuant to the Terms;

(b)  copy and store the Website and the material contained in the Website in your cache memory; and(c)  print pages from the Website for your own personal and non-commercial use. Not Yet Known does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Not Yet Known.

8.3. Not Yet Known retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or

(c)  a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

8.4. You may not, without the prior written permission of Not Yet Known and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

8.5. Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Not Yet Known a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.


9. Privacy

9.1. Not Yet Known takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Not Yet Known’s Privacy Policy, which is available on the Website.


10. General Disclaimer

10.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

10.2. Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(b) Not Yet Known will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

10.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Not Yet Known make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Not Yet Known) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b)  the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(c)  costs incurred as a result of you using the Website, the Services or any of the products of Not Yet Known; and

(d)  the Services or operation in respect to links which are provided for your convenience.

10.4. You acknowledge that Not Yet Known Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Not Yet Known holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).


11. Limitation of Liability

11.1. Not Yet Known’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

11.2. You expressly understand and agree that Not Yet Known, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

11.3. You acknowledge and agree that Not Yet Known holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.


12. Termination of Contract

12.1. If you want to terminate the Terms, you may do so by providing Not Yet Known with 30 days’ notice of your intention to terminate by sending notice of your intention to terminate to Not Yet Known via the ‘Contact Us’ link on our homepage.

12.2. Not Yet Known may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) Not Yet Known is required to do so by law;

(c) Not Yet Known is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the Services; or

(d)  the provision of the Services to you by Not Yet Known is, in the opinion of Not Yet Known, no longer commercially viable.

12.3. Subject to local applicable laws, Not Yet Known reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Not Yet Known’s name or reputation or violates the rights of those of another party.

12.4. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Not Yet Known have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.


13. Indemnity

13.1. You agree to indemnify Not Yet Known, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.


14. Dispute Resolution

14.1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

14.2. Notice: A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

14.3. Resolution: On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) must:

(a) Within 42 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 42 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in NSW, Australia.

14.4. Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

14.5. Termination of Mediation: If 42 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.


15. Venue and Jurisdiction

15.1. The Services offered by Not Yet Known is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.


16. Governing Law

16.1. The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


17. Independent Legal Advice

17.1. Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


18. Severance

18.1. If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

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